Terms of Service

Who can use we moments

You must be an adult (at least 18, or the age of majority where you live) to create an account. The app is used by parents and the family they invite to keep a private record of a child; it is not a service for children to sign up to themselves.

The service

we moments lets you capture photos, videos, text and milestones for a child, organise them on a private timeline, and share them with family members and groups you invite. We may add, change or remove features over time.

Your account

You are responsible for keeping your login details safe and for activity under your account. Tell us promptly if you suspect unauthorised access. We use email verification to confirm your address.

Your content is yours

You keep all rights to the content you upload. You grant us only the limited permission needed to host, process, back up and display your content to the family members and groups you choose, solely to provide the service. We do not claim ownership, and we do not use your content for advertising or sell it.

Acceptable use

You agree not to:

• Upload content you have no right to share, or that infringes someone else’s rights.
• Use the service for anything unlawful, or to harass or harm others.
• Attempt to break, overload, reverse-engineer or gain unauthorised access to the service or other users’ data.

Zero tolerance for objectionable content and abusive users

There is no tolerance for objectionable content or abusive behaviour. This includes content that is sexual, violent, hateful, discriminatory or harassing, content that exploits or endangers children, and any attempt to bully, threaten or intimidate another user.

You can report any moment or comment from inside the app (long-press a comment, or use the menu on a moment), and you can block a user, after which you no longer see their content. A person reviews every report. When content breaks these terms we remove it and remove the user who posted it from the service, within 24 hours of the report. Content that may be illegal, including any material that sexually exploits a child, is reported to the relevant authorities.

Subscriptions and payment

This version of we moments is free and has no in-app purchases. Usage limits (such as storage and video length) are shown in the app and enforced by the service. If we introduce a paid subscription later it will be sold and billed through the Apple App Store or Google Play, we will never handle your card details, and we will update these terms before it goes on sale.

Your data and privacy

Our handling of your personal data is described in the Privacy Policy, which forms part of these terms. You can export or delete your data at any time from Settings.

Availability and “as is”

We work hard to keep the service running and your data safe, and store your media in the EU with encryption and backups. Even so, the service is provided “as is”, without warranties of uninterrupted or error-free operation. Keep your own copies of anything irreplaceable.

Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential losses, or for loss of data beyond what applicable law requires. Nothing in these terms limits liability that cannot be limited by law, including your statutory consumer rights.

Ending your use

You can stop using the service and delete your account at any time from Settings. We may suspend or end an account that breaches these terms or the law, giving notice where reasonable.

Changes to these terms

We may update these terms; we will change the date below and notify you in the app for material changes. Continued use after a change means you accept the updated terms.

Governing law

These terms are governed by the law of the Netherlands, without affecting mandatory consumer-protection rights you have where you live.

Contact

Questions: support@we-moments.com.