we moments
Support
we moments is a private family timeline for your child’s photos, videos and milestones. If something is not working, or you have a question about your data, write to us — a person reads every message.
Contact us
Email support@we-moments.com and we reply within 2 working days. Tell us which device and iOS version you are on, and what you expected to happen — it usually saves a round trip.
- General questions and help: support@we-moments.com
- Privacy and your data: privacy@we-moments.com
Common questions
How do I delete my account?
In the app: Settings → Privacy & data → Delete account. It asks twice, then removes your account and everything in it. If you are the only parent in a family, the family archive goes with it. This cannot be undone.
How do I get my data out?
Settings → Privacy & data → Export my data. You get a file containing your profile, your families, every moment, milestone, comment and like, and the links to your media.
Who can see what I post?
Only people you invite. A moment is visible to the other parents in your family, plus any groups you chose to share it to. Comments and likes stay inside the group they were made in. There is no public feed and no way for a stranger to find you.
I signed in with Apple and my email looks strange
Apple’s Hide My Email gives you a forwarding address ending in private.icloud.com or privaterelay.appleid.com. It works like any other address. Being invited to a family or group is matched on the address you signed in with, so use the share button next to your email in Settings to send it to whoever is inviting you.
Someone posted something they should not have
Long-press a comment, or use the ⋮ menu on a moment, and choose Report. You can also Block that person, which hides their content from you. We review every report and act within 24 hours.
Does it cost anything?
No. This version is free and has no in-app purchases.